The Wilberforce Surgery aims to give a friendly and professional service to all our patients. However if you have any concerns about any aspect of our service, please let us know. Speak to whom ever you feel most comfortable, your GP, one of the Practice Nurse, our Practice Manager or our Reception Staff will be happy to help. In the majority of cases, concerns can be resolved quite easily. However, of you feel we have not dealt with the issues you have raised as you wish, you can write to the Complaints Manager Mrs Wendy Cox, Wilberforce Surgery, 6-10 Story Street, Hull, HU1 3SA. The CCG also provides a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints. To speak to a PALS officer ring (01482) 335409.